30 day returns : No hassle, no cost, no questions asked.
We want you to be 100% thrilled with your purchase. In case you want to return your purchase , please send an email within 30 days of receipt to: firstname.lastname@example.org and we will email you a pre-paid shipping label with shipping instructions for the return.
Once we receive the item and original packaging, both in original condition, we will refund you in the same method purchased , with no restocking fees. (International shipments and Custom Orders please see restrictions below)
You may cancel an order at any time prior to shipment. Custom Orders require a non-refundable 50% deposit.
The Diamond Oak has over 30 years experience buying and selling Diamonds and Pre-Owned Jewelry. Our experts verify all signed and branded pre-owned Jewelry for their authenticity.
The authenticity of any product is guaranteed authentic, or your money back.
International returns can receive a return shipping label within 30 days of receipt of . A restocking fee of 2-5% of original the purchase will be deducted.
Custom and Made to Order Items are not returnable. At our discretion, Partial refunds will be authorized. If we sized your ring, a $100-$300 labor, precious metal charge will be deducted from your refund.
It sounds like a cliche, but your satisfaction is actually really important to us. Our business philosophy begins and ends with an unwavering devotion to Customer service. In fact , it’s our favorite facet of the business. As such , all our products are accompanied with a 30 day, no questions asked , money back guarantee, and all designer pieces are guaranteed to be authentic or your money back.
Please see our return policy for Custom, and International orders.