Return Policy

30 day returns : No hassle, no cost, no questions asked. 

We want you to be 100% thrilled with your purchase.  In case you want to return your purchase , please send an email within 30 days of receipt to:  support@thediamondoak.com and we will email you a pre-paid shipping label with shipping instructions for the return. 

Once we receive the item and original packaging, both in original condition, we will refund you in the same method purchased , with no restocking fees. (International shipments and Custom Orders please see restrictions below)

You may cancel an order at any time prior to shipment.  Custom Orders require a non-refundable 50% deposit.  

Authenticity Guarantee.

The Diamond Oak has over 30 years experience buying and selling Diamonds and Pre-Owned Jewelry.   Our experts verify all signed and branded pre-owned Jewelry for their authenticity.

The authenticity of any product is guaranteed authentic, or your money back.  

International returns 

International returns can receive a return shipping label within 30 days of receipt of . A restocking fee of 2-5% of original the purchase will be deducted.

Custom Orders:

Custom and Made to Order Items are not returnable.  At our discretion, Partial refunds will be authorized.  If we sized your ring, a $100-$300 labor, precious metal charge will be deducted from your refund.